Shipping & Returns

Delivery/Postage Charges

Delivery
All Delivery Prices quoted are for Australia Deliveries only, We offer DELIVERY to anywhere in Australia with our courier although depending on your location your item may be posted via Asutralia Post . Expected delivery time is between 3 to 10 days depending on your location. If you need your order in a hurry please let us know and we will do our best to get it to you ASAP. Lifelong Memories cannot be held responsible for delays caused by our couriers or Australia Post.

Gif Vouchers
"Gift certificates are not included in the shipping calculation. An order including only a gift certificate or unless otherwise stated in the product description ships for free Australia Wide.

Shipping
"Lifelong Memories aims to dispatch products within 24hrs of confirmed payment. However personalised items such as name frames, candles, bronzing and shadow box frames can take up to 14 days to be dispatched.

Communication
In case of items being out of stock, and if they are not due within 3 days we will contact you to discuss what you would like to do.

Returns
If your order arrives damaged/broken or there is an error in the spelling etc please inform us within 2 days and we will arrange for a replacement. We will ask that you return the damaged/misspelt item to us before a replacement can sent out, you can also send us a picture of the damaged stock via email info@lifelongmemories.com.au. Your postage charges for returning the item The Buyer is responsible for shipping costs to return the item being replaced. Should the item feel deemed not possible to have been damaged in transit and foulplay has been thought we will not replace the item at our cost. Each frame is packed and checked carefully for markd/dents/scratches and products are packed with bubblewrap to ensure no damage can occur.

Ordering
Lifelong Memories will take no responsibility for errors made on your behalf. Please double check your order before submitting. Should the item be damaged in transit/delivery - we will need to lodge a claim with the transport company used before we can replace the item at our cost If you decide you no longer want the product, we do offer a credit note only if item is still in original unopened packaging. This is not available for any custom made orders

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